[SG] Business Analyst

Key responsibilities include: - Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes - Shaping and defining the true business problem, opportunity, and associated requirements, covering People, Process and Technology - Responsible for bridging the gap between IT and the Business using data analytics to assess processes, determine requirements and deliver data-driven recommendations to stakeholders - Ensuring risk and compliance standards are followed for every changes - Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document - Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements - Able to formulate test scenarios and test plans, conduct user acceptance testing, update test results with proper documentation - Provide regular reporting on the progress of business requirement process & User Acceptance testing, also to assist in areas requiring co-ordination with other key stakeholders/departments on any user requirements clarifications/decisions - Proven analytical background in problem identification, provide perspective of system behaviour & design, processes modelling, assist in user’s dispute resolution, if any. Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points - Self-managing, Strong Analytical, Good Critical/Logical Thinking and Problem-Solving Skills, Good Facilitation skills, begin detail-oriented and capable of delivering a high level of accuracy - Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level. Have good Interpersonal and consultative skills - Provide management communication on operational updates - Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/digitalisation - Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers’ experience - Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation - Conducts training to operational users on any new deployment